Start Webcast Pty Ltd
Important legal notice: This policy is provided as a general, Australian-law-oriented privacy statement and requires review by a qualified Australian lawyer before commercial reliance. It does not constitute legal advice.
Effective date: 24 July 2026
Start Webcast Pty Ltd (Start Webcast, we, us or our) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, engage our services, communicate with us, or use features that connect to third-party services. We seek to handle personal information consistently with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Depending on how you interact with us, we may collect:
Where practical, you may deal with us anonymously or using a pseudonym, although some services cannot be provided without identifying information.
We may use personal information to:
We collect information directly from you, automatically through your use of the Services, from your organisation, or from a third-party service you choose to connect. We rely on consent, contractual necessity, legitimate business functions and legal obligations as applicable to the relevant processing.
If you choose to connect Gmail or Google Drive, Google account email, Gmail message metadata/snippets, and Drive file metadata may be accessed only with your consent. Access is limited to the permissions you grant and the feature you request. You may revoke access through your Google account settings.
Gmail actions such as draft creation or moving mail to Junk require explicit user approval. Google data is not sold, used for advertising, or used to train a general-purpose AI model.
If you ask the assistant to process connected data, only the minimum needed may be sent to the user-selected large language model (LLM) provider to provide that user-facing feature. The provider may process that limited data under its applicable terms, privacy commitments and your selected configuration.
“The use of information received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.”
We may disclose personal information to personnel and contractors who need it to perform their duties; hosting, communications, security, payment, analytics and professional service providers; a user-selected LLM provider where the user requests a connected-data feature; parties involved in a business transaction; and regulators, courts or law-enforcement bodies where required or authorised by law. We do not sell personal information.
Some service providers, connected services or user-selected LLM providers may store or process information outside Australia. The locations can vary depending on the provider and service configuration and may include the United States and other countries in which those providers operate. Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information consistently with applicable requirements. Overseas recipients may be subject to different privacy laws and lawful government access regimes.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain security and audit records, resolve disputes, and comply with legal, tax and accounting obligations. Retention periods vary with the type of information and applicable requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to backups, technical constraints and lawful retention duties.
We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption where appropriate, logging, personnel controls and service-provider review. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Our website may use cookies and similar technologies for operation, security, preferences and analytics. You can control cookies through your browser, although disabling some cookies may affect website functionality. Third-party analytics providers may receive device and usage information in accordance with their own privacy terms.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact privacy@startwebcast.com. We may need to verify your identity. We will respond within a reasonable period and, if we refuse a request where permitted by law, will generally provide reasons and available complaint options.
If you have a privacy concern or complaint, email privacy@startwebcast.com with enough detail for us to investigate. We will acknowledge and investigate the matter and aim to respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Our Services are intended for business and professional users and are not directed to children. If you believe a child has provided personal information without appropriate consent, please contact us.
We may update this policy to reflect changes to our practices, Services or legal obligations. The current version will be published here with its effective date. We will take reasonable steps to notify affected users of material changes where appropriate.
For privacy questions, requests or complaints, contact:
Privacy Officer
Start Webcast Pty Ltd
privacy@startwebcast.com